![]() ![]() And then you can not preview the *recovered files* even adobe cant recognize it. I have spent over $300 on this product and within 24 hours requested a refund. I purchased a month subscription and could not retrieve files from mac. There is absolutely no help until you request a refund. This company say that they have a 7day money guarantee but refuses to refund me. If anything needs further help, would you please send us your contact email after receiving a request from Trustpilot? We'll look into it further and help you as much as we can! To take care of your concern, we'd like to recommend an alternative to you- Download Recoverit V9.5 free version from the link below, which supports recovering 100 MB of files for free, hope it can meet your need. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. Kindly let us explain it in more detail and see how we can help you solve the issue further. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Reply from Wondershare Recoverit Mar 31, 2023 It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. As a result, the recovered files will display as damaged or garbled. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. In this case, there is a high possibility that one of them can be opened normally. There may be files with the same name, and there might be multiple records in the scan result. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. ![]() To better take care of your concern, we'd like to confirm some details firstly as below. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Reply from Wondershare Recoverit Updated Mar 22, 2023 Knowing you've already contacted us, could you please send us the ticket number or your order number after receiving an invitation from Trustpilot? So that we can address your concern in a targeted manner. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason our support might explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. We'll keep improving and bring a better experience for each user. I understand that it is very important for users to get help timely when he/she has trouble using the product. Our opinion cannot be bought.Reply from Wondershare Recoverit Updated Jun 8, 2023 ![]() XDA will never compromise its journalistic integrity by accepting money to write favorably about a company, or alter our opinions or views in any way. Sponsored content, advertising and XDA Depot are managed by a separate team entirely. ![]() While you might see sponsored content (which will always be labeled as such) alongside Portal content, the Portal team is in no way responsible for these posts. Our sponsors help us pay for the many costs associated with running XDA, including server costs, full time developers, news writers, and much more. We thank Wondershare for sponsoring this post. The sooner you run a scan, the higher your chances of recovery are. If you've experienced data loss, it is recommended that you download Recoverit and run a scan as soon as possible. It’s a very simple and effective tool and will be very useful in a desperate situation like this. Recoverit will help you create a bootable USB drive that will allow you to access the files on a crashed computer. With the Crashed Computer Recovery feature, you can rescue your data from a crashed system. ![]()
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